Shipping

We offer complimentary shipping on all orders within the Euro zone. International orders benefit from complimentary shipping on purchases above €200. Once your order has been collected by our courier, you will receive a shipping confirmation email with tracking details.

Delivery Time
Orders are prepared and shipped from our Paris atelier within 5 business days.
For made-to-order or pre-order items, production timelines are indicated on the product page. Dispatch occurs once the piece is completed, after which tracking details will be shared.

If you have a time-sensitive request, please contact us at support@shelynda.com and we will do our best to assist.

Duties & Taxes
Duties and taxes are covered by us for the following destinations: Australia, Canada, Dubai (UAE), Europe (Euro zone), Hong Kong, Japan, South Korea, Qatar, the United Kingdom, Saudi Arabia, Switzerland, and Norway. For these regions, all duties and taxes are included in the final price at checkout.

For other destinations, duties and taxes may apply and remain the responsibility of the recipient upon delivery, depending on the country.

Return Policy

We accept returns and exchanges within 14 business days of delivery, provided items are returned in new, unused, unworn, unaltered, and undamaged condition, with all original tags attached and in their original packaging. All returns and exchanges must be registered through our online portal prior to shipping.

During sale periods, items remain eligible for return or exchange unless explicitly marked as Final Sale in the product description. All returned items are subject to inspection upon receipt. Items showing signs of wear, damage, or alteration will not be accepted.

Returns
Returns are complimentary for domestic and European orders.
International returns are subject to a €35 fee, deducted from the refund.

Exchanges
All exchanges, whether domestic, European, or international, are subject to a €35 fee. Once your returned item has been received and approved, your replacement piece will be shipped and a confirmation email will be sent.

Refunds & Processing
Once your return has been received and approved, you will be notified by email and refunded to your original form of payment. Please allow up to 10 business days for processing, and an additional 3 to 5 business days for the refund to appear, depending on your payment provider.

Returns are accepted at the discretion of SHE.LYNDA. Items that do not meet the eligibility criteria may be refused or returned to the sender, or a fee may be deducted to cover cleaning, repair, or repackaging where applicable.

If you have any questions, contact us at : 

support@shelynda.com