Our dedicated client services team is available to assist you Monday through Friday, excluding major holidays. You may write to us at support@shelynda.com.

Because every paw deserves warmth, care, and a place to call home. We believe in giving back to those who cannot speak for themselves.

Through our support, we help provide shelter, comfort, and hope.
It is our way of sharing compassion, inspiring change, and letting love ripple beyond our creations.

Every six months, we choose a different shelter or animal charity to support.

Every corner of the world deserves care, and through our donations, we reach them.
You are welcome to suggest an organization close to your heart — together, we can help more lives.

For every order placed, $5 is given to animals in need.

A small gesture, yet together, it helps create brighter futures, one paw at a time.

If you wish to change or cancel your order, please contact us within a few minutes of placing your order at support@shelynda.com with your order number in the subject.

Once an order has been processed, we’re unable to add or remove items. If you’d like to purchase an additional item, please place a new order. If you no longer need any of the items, you may request a cancellation (if the order hasn’t shipped), or return them for a full refund once received.

If your order has not shipped yet, we can update the shipping address as long as the delivery country remains the same. To change the shipping country, the order must be canceled and placed again.

Yes, we offer complimentary worldwide shipping for purchases above 200 Euros. You will receive a shipping confirmation email with tracking details once your order has been collected by the courier.

For international shipping outside the EU, duties and taxes are included for most destinations, and no payment will be required upon delivery. For certain countries, recipients may be responsible for duties and taxes payable upon delivery. The final price at checkout reflects this when applicable.

We recommend monitoring your shipment once tracking details are shared. If you anticipate being unavailable to receive your package, please notify us in advance at support@shelynda.com.

Please note that refused deliveries are not eligible for a refund.

If you wish to cancel your order prior to dispatch, or arrange a return after delivery, please contact us or initiate the process through our returns portal.

If your tracking indicates that your package has been delivered but you have not received it, please contact us promptly at support@shelynda.com, and we will do our best to assist in locating the shipment.

In the unlikely event that you receive an incorrect or faulty item, please contact support@shelynda.com

 with clear photographs and a brief description of the issue.

If your package arrives damaged, let us know so we can initiate an investigation with the courier. We are committed to resolving such matters as quickly and thoughtfully as possible.

Returns and exchanges are accepted within 14 days of delivery, provided items are returned unused, unworn, unaltered, undamaged, with all original tags attached and in their original packaging.

All returns and exchanges must be registered through our online returns portal prior to shipping. Items sent without prior registration cannot be accepted.

Returns are complimentary for domestic and European orders.

International returns, as well as all exchanges, are subject to a 35 USD shipping fee, deducted from the refund.

Once your return is received and approved following inspection, refunds are issued to the original payment method within 5 business days.

Please allow an additional 3–5 business days for the refund to appear on your account.

Exchanges are processed once the original item has been received and approved. A confirmation email will be sent when the replacement item ships.

Returns are accepted at the sole discretion of she.lynda. Items that do not meet return requirements may be refused or may be subject to a deduction to cover cleaning, repair, or repackaging costs.

We accept Debit Card, Credit Card, American Express, PayPal, Apple Pay, and wire transfer.

For special payment requests, please contact support@shelynda.com

Credit cards are charged only once your order is dispatched.

Any amount shown before shipment is a pre-authorization and will be automatically released if the order is canceled.

Payments made via PayPal are processed immediately. If an order is canceled, a refund will be issued in accordance with PayPal’s processing times.

Yes, you may checkout in multiple currencies. To do so, please select your preferred currency before adding items to your cart.

she.lynda is not responsible for bank charges or international fees applied by your financial institution.

Yes. All direct payment gateways adhere to PCI-DSS security standards, ensuring that your payment information is handled securely in line with global industry requirements.

Our leather accessories are crafted from premium Italian cowhide, selected for its suppleness, durability, and ability to develop character over time with proper care.

Gently wipe the surface with a clean, dry cloth to remove dust or light marks and preserve the leather’s natural finish.

Metal details bring refinement to each piece but require attentive care. Gently wipe hardware with a soft, dry cloth to remove marks and preserve its shine. Avoid contact with chemicals, perfumes, lotions, or cosmetics, as they may alter or diminish the finish over time.